We had a great experience and were treated with professionalism by our sales rep. He is very good at what he does and we appreciated the honesty that we received from Enos. Thank you. --dealerrater.com reviewer Milne4Having owned many cars this was by far one of the easiest deals that I have had the chance to complete. I was greeted at the door by Bob Kosior and everything was smooth sailing from there. We took a test drive on a new Sonata (they had the exact one I was looking for) and put the deal together without the hassle you typcially expect at other dealerships. I was offered a fair deal and we were able to complete the process in fast time (although Bob was willing to spend as much or as litte time as I needed to make me comfortable with the deal). Throughout the process, Ryan was always there to lend support as needed or to answer any questions that I had. Since it was a holiday weekend I wasn't expecting to be able to take the car home until after the long weekend but thanks to the crew we were driving home on a holiday after a pressure-free review of the paperwork with the finance manager. --dealerrater.com reviewer futboldadWent to this dealer based on past experience with Balise Mazda 8 years ago. I called the dealership from my cell phone on Memorial Day afternoon and Aubrey Williams, our sales person gave me directions to the dealership, having never been there before. When we arrived shortly thereafter, a Sonata was waiting for us to review and test drive. Aubrey was very accommodating and thoughtful and she took the time necessary to go through all the features of the car. Our test-drive was stupendous. After the test-drive we received a deal that was too good to pass and we purchased the vehicle. The delivery experience on May 31, 2011, was excellent. They had fogotten to install the moonroof wind deflector and Aubrey took the car into the service area to have it installed after the service department was just closing for the evening. While we waited for them to install it, we met with Wally, a service advisor and we even set-up our first oil change service requirement for the Sonata. Wally was very friendly and he gave us much information about their service. I would highly recommend Aubrey Williams and Balise Hyundai for anyone interested in reviewing a Hyundai vehicle. I was also very impressed with Wally in the service department and the fact that Balise only charges $19.95 for an oil change. Also the service department hours of operation and the fact that they are open on Saturday is a convenience for me as I live about 25 miles away in CT. --dealerrater.com reviewer CTCarmanI just traded my trusty 2001 Sonata for a new 2011. I wanted to buy another Hyundai, cuz i was so pleased with my 2001 and the service department at this dealership has been outstanding. I also really liked the looks of the new Elantra and Sonata. Chris Beauregard was just great. Really friendly, terrifically informed, and lots of fun to talk to. He spent a lot of time with me. He showed me around the new Elantra and went along for a spin. Ends up I didn't buy the car that day but came back a couple months later, this time looking for the Sonata instead. And you know what? I KNEW I just HAD to buy the car from Chris. Chris is the kind of salesman everyone would like to work with. He is so enthusiastic about the product, and he is simply delightful. He works hard for sale, but he's not overly pushy. Most of all, he works hard at showing you what a great product the car is. He does a great job at what he does. The nitty-gritty business of the sale itself was seamlessly handled by Brian Houser, the sales manager. No nonsense negotiations. A positive experience. Brian is also the best man I have ever seen at multi-tasking. :-) I have had my Sonata for 5 days, and I love it. Good power, excellent braking, outstanding interior room, great features, and a beautiful car to look at. I really like Balise Hyundai. I recommend this dealership to everyone. Ask for Chris if you want a wonderfully informative car- buying experience. --dealerrater.com reviewer carolcostaWhen I arrived at the dealership I was greeted by Enos, one of the sales people. I test drove a new Sonata Limited Turbo and loved the car. I never felt pressured or hurried to make a decision. The whole purchase process was very relaxed with no games or gimmicks. Enos was right on the ball explaining all the features about the car. Ryan Dusza, the sales manager went the extra mile to get me the color combination and options I wanted. He was able to get my car from another dealer otherwise I would have had to wait several weeks for one to come from the factory--job well done! I would not hesitate sending friends or family to this dealership to purchase a new or used car. --dealerrater.com reviewer billmhfldI stopped at Balise to try out the elantra limited and really liked it. Enos Ngugi gave me all the details about the car and was very knowledgeable without trying to talk me into making a decision right away. After I test drove the car and knew I wanted one, we discussed a price for trading in my car. I told him what I wanted for the car and we agreed that it was a fair price. He was very agreeable to swap a elantra on the lot with another dealer for the color I wanted. Ryand Dusza was very assuring that the swap with another dealer would happen. He made a phone call and the next thing I knew in a few days I would be off riding in my new car, thanks to Enos and Ryan I now have my new car and really am enjoying it! --dealerrater.com reviewer Helen M.We went to many, many dealerships from Hyundai, Mazda, Nissan, Chevrolet, Ford, Kia, Subaru, etc. looking for a car. At some dealerships no one wanted to talk to us, at others they laughed at how I cared about the color. Then there were those that were so pushy you couldn't wait to leave. When we walked into your showroom, Bob Kosior came up to us right away and asked if he could be of help. He wasn't pushy or obnoxious. He was very polite, and made me feel welcome. He was extremely helpful, and I came back at least 3 times to test drive before making a decision. Each time he treated me with respect. When I finally decided on the Santa Fe he came in on his day off to take care of me. I could have bought it at the other dealership (Jerry Rome)in Holyoke, MA, but he couldn't even find the time to call me back and let me know if I could get it in the color I wanted. The staff at Balise Hyundai were very professional and Bob is one of your star salesmen. I would highly recommend your dealership to anyone I know and would tell them to see Bob. --dealerrater.com reviewer sboglisch12I had a very good experience with J. Daniel Schell (Sales Consultant) at Balise Hyundai in Springfield, MA. Dan was very patient with me and explained the entire lease process perfectly. He is very knowledgeable and professional. (I traded in my Mitsubishi 3000GT for a new 2011 Hyundai Genesis Sports Coupe). I opted for a 3-year lease and am very happy with the service I received and the vehicle itself. The car is beautiful and handles well. Dan went over all the options and auto manuals with me and explained everything precisely. I will continue to do business with Balise Hyundai and highly recommend this dealership to anyone ready to buy or lease a new vehicle. --dealerrater.com reviewer TinakodaI bought my 2004 Chevy Cavalier at Balise Ready Credit. I traded it in for a 2010 Pontiac G-6. The sales people were very helpful and friendly there. It was a very pleasureable experience. The general manager: Isha Simon, Is a very pleasant and professional representative of the Balise team. I will not hesitate to tell everyone I work with & All of my freinds to go to Balise. My experience there,I can sum up in one word. AWESOME !!!!!!! Thank You for all that you have done for me and my family. --dealerrater.com reviewer plfrenchyThey were very helpful and knowledgable about all the products and explained everything in full and helped us to find the best car suited to our needs. We would highly recommend them to anyone. Both Chris and Brian were extremely helpful and explained all the features of the car which were quite new to us. --dealerrater.com reviewer jamesmimtI am so pleased how easy it was to buy a car. I only had to come up with the purchase price and all the paperwork, putting on license plates, setting up service appt for lojack, etc. was all done expertly by J. Daniel Schell. He made it a pleasure. Daniel explained everything to my satisfaction and I felt very comfortable driving my new Elantra off the lot. Daniel even took me to the Service Dept and introduced me and explained their low cost for oil change and how they make it easy to get any work done. Daniel was very courteous and friendly and knowledgeable and helpful in every aspect of the new car purchase and I would recommend him and Balise Hyundai to all my friends looking for a good product and a knowledgeable salesman. thank you, Daniel. --dealerrater.com reviewer kamjerickI had a great experience purchasing a new autombile at Balise Hyundai in Srpingfield, MA. First of all, our sales person, Enos Ngugi understood exactly what type of car I was in the market for and the price range that I would be willing to pay. He worked extremely hard with his manager, Brian Houser to give me the lowest price possible. Enos was extremely customer service oriented and took care of all the necessary paperwork and details in order to deliver the car me in a timely manner. I would recommend the Balise dealership to other people. --dealerrater.com reviewer rswrightBrian, Stewart, and Chelsea, Rob worked as a team. They were competent, knowledgeable, sensitive to my concerns, and patient. Stewart spent a great deal of time demonstrating all the features of the Elantra to me. There were more knobs than I knew what to do with. After he gave me a lesson, he suggested that I return to the dealership in a few days for a review session to make sure that I was totally comfortable with my new purchase. That's special!!! The price of the car and the negotiations were very fair. I plan to have my car serviced there also. Why?? Because this group is professional in every way and I feel very comfortable that I will be treated very well. Thank you Brian, Stewart, Chelsea and Rob. I appreciate all that you have done for me. --dealerrater.com reviewer andi1952My fiancee and I went first to (another dealer) and were treated very poorly by the finance manager. After a bait and switch experience we left with our cashiers check in hand. We were planning to lease two new 2011 Sonata SEs. Sadly they weren't able to accommodate us as originally promised and lost the opportunity to earn our business. Needless to say it was a classic example of poor salesmanship, and a lack of honesty that sent us elsewhere. The attitude of the manager was very condescending and unhelpful. That night we found a Balise advertisement online for a more upscale version of the same car we were looking for. We stopped at Balise Hyundai in Springfield MA two hours later. We told them very frankly about our negative experience at (other dealer) earlier that evening. We explained in detail what we were looking for and provided the staff with our information. Enos Ngugi and John Perez both helped us to run the numbers on leasing two 2011 Sonata's (SE Turbo 2.0, an upgrade from what we originally planned on leasing). Both men were friendly, helpful, and honest with us. My fiancee and I were very impressed at the level of detail and professionalism that went into our sale. Balise was very respectful of our time and we finalized the sale the following day. So far we both love our new cars and would highly recommend Balise to anyone looking for a Hyundai. We even referred a neighbor of ours who was planning on stopping in at (other dealer) and thought better of it after hearing our story. He will be contacting Enos and John soon! We will definitely be repeat customers!! --dealerrater.com reviewer arthurjmckinneyI've been incredibly impressed with the service department. When I've taken my car in, they keep me in the loop and help me make informed decisions. On my last visit, the service advisor went so far as to tell me what were priorities and what could wait. Most places would have tried to talk me into getting every minor issue fixed immediately, no matter the cost. They don't talk down to me just because I am a woman, and are more than happy to answer any questions. On one occasion, I had an issue with a service advisor. Danny, the manager, quickly jumped in and took care of the issue. Since then, I have never had another problem. My car is 10 years old and running great, thanks to their help! I also appreciate that they remember who I am and are aware of the history of my car. They never treat their customers like strangers. --dealerrater.com reviewer dawndleI loved my experience with this dealership! I knew exactly what I wanted and I was doing some price comparisons between three dealerships. Balise Hyundai was the only one that didn't give me a hard time about shopping around. They gave me a price, even though they knew I wouldn't be buying a car that very minute. After getting a price from them, I checked out the other two dealerships in my area. Not only did they have higher prices, but they were also incredibly rude about me "shopping around" even though I was very upfront about it! Bottom line: Buy your next new or used vehicle at Balise Hyundai. Be sure to talk to Enos! He has a laid-back approach to sales and he won't mess around with you when it comes to pricing. Great dealership! --dealerrater.com reviewer truanticsI went to the dealership looking for a used car for my daughter but after speaking with Enos Ngugi he made me see the value in buying a new car compared to buying a used vehicle. He spent time with us trying to find the right vehicle for her. He always had a smile and he listened to what my daughter wanted. I never felt pressured to buy and was always made to feel welcome. This is the reason why I would recommend this dealership to any of my family, friends, co-workers, etc.. also I would make sure to tell them to ask for Enos because he is an asset to this dealership and I would want to make sure they were taken care of the same as I was. --dealerrater.com reviewer mm36281I went to Balise to purchase a new car and trade-in my old Toyota Camry. Personally I am a very picky person and had a not-very-good experience at my near by Hyundai dealer. So when I got a sales call from Springfield MA (which was about 40 mins drive from where I live) I was a little hesitant, but decided to give it a shot. My experience at Balise was very nice. The staff was exceptionally friendly and they were very patient throughout the whole negotiation process. They gave me a good price for the new car and gave a good trade-in price for the old Camry as well. The experience at Balise is the only reason why I still drive all the way to Balise in Springfield MA for even my periodic services and oil changes (Even though I could do it at my nearby Hyundai dealership which is 5 mins away from my house). I even brought my friends to the dealership and each time we had the same pleasant experience and they too purchased cars from Balise. --dealerrater.com reviewer srijitcnairAlthough due to my negative equity of my trade in I was unable to qualify for a new car , the representative that worked with me had exceptional customer service and worked closely with the manager to give me the best experience possible and best deal they could with what they had to work with , without making me feel that uncomfortableness of not being eliglble to actually get a car within my soending range and what they had to work with. Overall my experience was great I will return when circumstances change for me. --dealerrater.com reviewer nixmomThe sales person (Enos) and sales manager (Brian) were truly professional. The were fantastic to work with throughout the entire sales process and I never felt pressured like I was at other dealerships. I would highly recommend Balise Hyundai to friends and family members looking to buy a new or used car. They made buying my new car a positive experience. They took the time to explain everything I needed to know about the car I purchased (including the test drive). I told them the color I wanted and they went out of their way to locate the car (in Danvers, MA). Even after I bought the car, they followed up by phone to see how I liked the car. Kudos to the sales staff at Balise Hyundai! --dealerrater.com reviewer fdb99Incredible experience. Knowledgeable and friendly sales people and non-pushy, accomodating managers. I have already recommended this dealership to friends and family looking for new/used vehicles. I would buy another car from the Balise Hyundai group any day! =) --dealerrater.com reviewer anonymous1740My son was joining the Air Force and was due to drive to the Air Force Base in Panama City Florida. We explained the situation to the manager - that we needed a reliable used car immediately. Mr. Perez found a used Honda Civic that day - I believe it was from a Balise dealer across the street and we were able to purchase the car for a great price that very day! Our son has since driven the car to Tyndall Air Force Base and he and I could not be happier. The car is perfect and our son loves it. It also gives us peaace of mind knowing that he is driving a safe car. We sincerely could not have expected better treatment from a car dealer and we were treated with great care. The manager mad sure that car registration went well also. I would expect our next purchase to be at the same dealership. Thank you Balise Hyundai! --dealerrater.com reviewer ReinhardtjHello! Just wanted to give some feedback regarding Aubrey Williams. She has been extremely helpful and her knowledge and expierence definetly has shown in dealing with her. She is not your typical "sales person" and I have been recommending her to my friends! Thanks Aubrey! --Tell Mike submission from Jennifer BBeing a woman I came in the dealership prejudging that I wouldn't get a fair deal and instantly changed my opinion when I was greeted by my salesman Frankie Lewis. He was not pushy and did not tell me things that I wanted to hear..He actually listen and cared for my needs. He is by far the best salesman I ever dealt with. I would recomend anyone that I know, or dont know for that matter, to buy a car from him. --dealerrater.com reviewer KatAdamsBest experience that I have ever had with ANY car dealership. Helpful, pleasant and knowledgeable. From the first minute I walked in, I knew that it would be a great experience. The dealership was beautiful, all staff were helpful, and they took the time to help me find out the best product for me and my family. --dealerrater.com reviewer jemrI was shopping for the best price and received EXCELLENT service! They were fair with what my trade in was worth. The sales staff was informative and honest. If you are looking check them out. Was a pleasure to buy and I will buy from them again! --dealerrater.com reviewer sirwm99After shopping for about a week in which this process can be painful...My experience at Balise Hyundai was great! The staff was very friendly, honest, and made me feel welcome at the dealership! I have bought many cars in my life but thus far this was the best! Thanks, Like they say on the commercials here in the area, You'll do better at Balise! I believe that was my experience! I will be back soon for the next family member and will let all my friends know that you can still buy a car and feel great throughout the process! --dealerrater.com reviewer cjm1865I purchased a pre-owned Nissan from Brian H, he and all the other folks at Balise Hyundai were wonderful and easy to work with during the sales process. They continue to provide exceptional service even long after the sale. I have visted many dealerships and never felt as comfortable as I did at the Columbus ave store...I will continue to refer business their way as long as the staff remains intact. --dealerrater.com reviewer Carbuyer47I felt very comfortable during the entire sale process. Daniel was a very relaxed, not pushy, salesman which is what I prefer. He was also excellent at explaining everything to me about the sale, and the vehicle. Brian and Wali were also very professional and rounded out the team nicely. --dealerrater.com reviewer nuthatch77Last Friday, I brought my car in for an oil change. As I was pulling in to the service bay, I heard a report on the radio that a bus had flipped on I-91. I work at UMass, and I knew that buses carrying our students had left that afternoon for a ski trip, and one of my students was on the trip. As I went into the waiting room, I was calling coworkers and trying to get a hold of the student, with no answer. Immediately, seeing my tears, the three salesmen that were working that night got on their computers trying to get me as much information as possible and turned the news on so that I could follow the news reports. Luckily, everyone ended up being OK, and my student wasn't on the bus. I truly appreciate the care and concern these three men showed when they could have just ignored me and gone about their days. I didn't get a chance to get their names, but I wanted to thank them for what they did. --Tell Mike submission from Dawn R.What an experience we had at Balise Hyundai. Not knowing what to expect going in, the rep. Enos made us feel unpressured and he was very informative on the vehicles. Thanks to the GM. Mr. Perez he was able to make it a very enjoyable buying experience. We will recommend this dealership to all our friends and family! --insiderpages.com reviewer richard cThis is my first time ever giving a review. I have been looking for a new car for sometime. To my great surprise I did not get the run around at Balise! They had the best prices and the staff was great! I recommend these guys for the the best price and best service. --insiderpages.com reviewer Bill S.I have been talking with Brian Houser in your store for the past year, and he has always been a fantastic help every single time. I just wanted to say that there's not one doubt in my mind with people like that running your stores, why you are so successfull. I hope this finds you and am looking forward to doing business. --Tell Mike submission from Gary S.Just wanted to let you know the hyundai Service Dept is number 1. Lead by Danny Medino, and his fantastic team mates. I had a problem at 6:00 am last Thursday. My wipers broke..in the middle of the rainstorm. The person that answered the phone (a wonderful lady whose name escapes me) was wonderful. My panic stricken voice came thru I am sure but she was wonderful. She said no problem, my car was towed their and fixed by end of day. I was so grateful. The next day I had plans.. I had been invited to my grand daughters tea party at school and was so important to me to attend. Danny has also been there for me during the last few years. Your service dept is second to no one and I thought you should know that...They are well over a #10 on my number scale. --Tell Mike submission from Marilyn N.Balise Hyundai was very professional and low pressure. They simply made a great offer and the whole process went quickly and painlessly. Everyone I dealt with at this dealership was up front, honest and professional. This is my first purchase from Balise it will not be my last. --insiderpages.com reviewer John R.Went around to look at all brands because and was so impressed by my saleswomans presentation. She answered all my questions and didn't pressure me. The Hyundai brand has come along way and a fair, honest place to purchase is Balise Hyundai. We recommend this dealership to friends and family. --insiderpages.com reviewer Craig hCame in just to look to upgrade my Toyota and left with not one but two vehicles. My husband and I were so impressed with the Hyundai quality and friendly staff we are now proud owner of a 2007 used Elantra and the new style Sonata. Their were no issue and everything ran smothly. If you are looking for non pressure and caring people I would suggest a visit. --insiderpages.com reviewer mary h
Sitting down to write a review is probably not the first thing on your mind after driving home in your new car or picking up your vehicle from service. Thank you for your kind words and for going out of your way to tell other people about your experience at Balise!
